Brightwater is seeking an experienced Administration Assistant to join the dedicated and caring team at Brightwater Birralee, located in Innaloo. This facility supports 30 permanent residents and 30 transitional care clients, offering high-quality services tailored to individuals with advanced dementia and complex care needs.

This role is being offered on a part-time fixed term basis. Working hours are 9am-4pm Monday to Thursday each week, with the contract term from mid December 2025 until 25th June 2026. Due to our operational needs and the nature of the role the successful candidate must be able to work on site and cover these core business hours.

The successful candidate for this role will professionally greet visitors to the site and be the first point of contact for phone calls. As a valued member of the Birralee team you will provide administrative and general support to the Service Manager and the wider Brightwater team.

Responsibilities include:

• Provide initial contact and information for residents, visitors and staff both in person and via phone, redirecting enquiries as necessary
• Ensure visitors’ book completed as appropriate and the secure management and return of temporary visitor and contractor swipe cards
• Process maintenance requests and site orders
• Maintain enquiry packs on site for handout to potential clients
• Provide clerical support for the site, which includes: typing of correspondence, minutes and memos, dealing with incoming and outgoing mail/couriers, photocopying, faxing and maintenance of filing systems and record management
• Use effective problem solving skills to complete required tasks and resolve conflict at the earliest opportunity

To be successful in this role you will have:

• Previous administration experience and ability to accurately input data with high attention to detail
• Aged care sector experience – highly regarded
• Excellent computer skills with sound knowledge of Microsoft applications including Outlook, Word, Excel
• Excellent communication (both written & verbal) and interpersonal skills that build and develop teamwork and establishes successful working relationships with stakeholders
• Excellent customer service skills and clear understanding of individual privacy and confidentiality requirements
• Demonstrated ability to organise and prioritise tasks, work effectively under pressure, problem solve, and meet deadlines
• A current satisfactory National Police Certificate (obtained within the last 12 months)
• A satisfactory NDIS Worker Screening Check

Brightwater can offer you:

• The ability to salary package – meaning you can legitimately pay less tax and increase your take-home pay
• Our unique staff benefits program, including access to BrightwaterPlus which gives you discounts with over 370 retailers

How to Apply:

If you share a spirit that is caring, authentic, progressive and courageous then please read the attached job description for more information on the role, including a full list of duties.

Please apply online and submit your CV. All applications must be submitted through our online portal.

Shortlisting will begin immediately, and Brightwater reserves the right to close this advert once the position is filled.

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