Our Brightwater Oats Street team are seeking a dynamic Client Services Officer who wants to make a difference in our clients lives by providing support to our dedicated staff. We are offering this position on a Casual basis.

The position of Client Services Officer (CSO) is to create and maintain positive and strong client relationships, plan and arrange fortnightly rosters to ensure that appropriate staff are rostered to meet client’s care needs, contractual obligations, and site needs. This position is also expected to input relevant client and staff data into the relevant IT system as well as maintain relevant records and produce appropriate reports.

Benefits of working for Brightwater:

• The ability to salary package up to $18,550 annually, meaning you can legitimately pay less tax and increase your take-home pay
• Our unique staff benefits program, including access to BrightwaterPlus which gives you discounts with over 370 retailers and heavily discounted gym membership with access to 65 facilities across Perth
• Competitive salary
• Flexible work options

To be successful in this role, you will have.

• Excellent data entry and computer skills with sound knowledge of Microsoft applications
• Excellent written, verbal and interpersonal communication skills with the ability to communicate with a diverse range of people in various environments.
• Ability to work within a team environment that is flexible, adaptive and collaborative in the achievement of objectives, responding positively to challenges.
• Demonstrated organisational skills including the ability to organise and prioritise tasks, work autonomously and remotely, work well under pressure and meet deadlines.
• Demonstrated problem solving initiative and the ability to resolve issues.
• Strong customer service skills and a polite and professional telephone manner
• Effective negotiation and conflict resolution skills
• Prior experience in a NDIS environment (desirable)

You will also possess:

• A satisfactory National Police Clearance that is less than 12 months old
• A satisfactory NDIS Worker Screening Check Clearance

About Brightwater:

If you are passionate about helping people pursue the dignity of independence and have a spirit that is caring, authentic, progressive, and courageous then please read the attached job description for more information on the role, including a full list of duties and selection criteria to address.

Applications should be submitted through Brightwater’s online portal by 19 December 2025 however, shortlisting will begin immediately, and Brightwater reserves the right to close this advert before this date.

For confidential enquiries, please email Zach at [email protected]

At Brightwater, we welcome people with diverse life experiences, thoughts, and beliefs. We foster a culture of inclusion, collaboration, and innovation where our clients and staff can flourish. 

Brightwater. Thrive, connect, belong