About the role 

The Customer Relations Officer plays a key role in contributing to the high standard of customer service and continuous improvement of our customer experience team. In this role, you will be responsible for addressing and resolving customer feedback/ complaints, coordinating customer surveys and ensuring compliance in line with industry regulations. The role involves liaising with customers and staff to address concerns, analyse feedback trends and support enhancements.

To be successful in this role, you will have:

• Experience in complaints handling, customer service or a related role.
• Strong communication and interpersonal skills to effectively engage with customers and staff.
• Ability to handle sensitive and emotional situation with empathy, professionalism, and confidentiality.
• Strong problem solving and conflict resolution skills.
• Experience using and maintaining customer relationship management systems and databases

You will also need:

• Advanced Microsoft applications (Word, Excel, PowerPoint, Outlook and Microsoft Teams. -
• A satisfactory National Police Clearance (less than 12 months old) or willingness to obtain.
• Experience within aged care, healthcare, or community services sectors is highly regarded.

If this sounds like the right role for you, Brightwater offers:

• The ability to salary package up to $18,500 – pay less tax and increase your take-home pay.
• Our unique staff benefits program, including access to Brightwater Plus which gives you discounts with over 370 retailers.

• Heavily discounted gym membership with access to 65 facilities across Perth.
• An on-site café and free gym.
• Modern office with excellent ergonomic workstations.

 About Brightwater
At Brightwater, we are committed to pursuing the dignity of independence for our clients. 

With a track record that dates back to 1901, care is at our core.  We stand beside our clients during times of personal change, using experience and understanding to be the support they need. We’re ready for the complexities that come with ageing and disability, including dementia, Huntington’s disease, and acquired brain injury.

How to apply

If you are passionate about helping people pursue the dignity of independence and have a spirit that is caring, authentic, progressive, and courageous then please read the attached job description for more information on the role, including a full list of duties and provide us with a copy of your resume and a cover letter outlining your suitability.

Applications should be submitted through Brightwater’s online portal by 21 October at 4pm, however Brightwater reserves the right to close this advert before this date.

If you are interested in this position or for confidential enquiries, please phone Zach Ooi – Talent Acquisition Specialist @ 0429088113 or email [email protected]

At Brightwater, we welcome people with diverse life experiences, thoughts, and beliefs. We foster a culture of inclusion, collaboration, and innovation where our clients and staff can flourish.

Brightwater. Thrive, Connect, Belong.