Team Lead – Engagement (Residential Aged Care)

Lead a team that helps people find the right care!

Brightwater is seeking a Team Lead – RAC Engagement to coach and support our admissions team, ensuring prospective residents, families and referrers receive a responsive, caring and seamless experience.

You’ll guide team performance, oversee workflows and help strengthen occupancy and referrer relationships across residential aged care (RAC).

Why Brightwater?

At Brightwater, we are committed to delivering exceptional care that supports people to live the life they choose. As a values-led organisation, we pride ourselves on innovation, compassion, and creating environments where both clients and employees flourish.

The Opportunity

This is a true leadership role where you’ll coach and support a skilled team, keep workflows moving, and help deliver a smooth, responsive experience for prospective residents, families and referrers.

You’ll play a key part in strengthening admissions, supporting occupancy outcomes and building strong relationships across aged care, hospitals and community referral networks.

If you’re a collaborative leader with aged care experience and a passion for making every client journey feel supported and seamless, we’d love to hear from you

Key Responsibilities

• Lead, mentor and support the Engagement team to deliver a responsive admissions experience
• Drive smooth admissions and a great experience for residents, families and referrers.
• Oversee AN-ACC, HELF and engagement workflows to support quality outcomes.
• Build strong relationships across Brightwater and with external partners.
• Monitor pipelines, occupancy and service performance to keep things moving.
• Champion compliance, continuous improvement and person-centred service delivery.

About You

You are a compassionate and motivated leader who is committed to improving resident outcomes.

To be successful, you will have:

• Relevant qualifications within Nursing with current AHPRA registration
• Demonstrated leadership or team coordination experience
• Experience overseeing assessment or admissions workflows with a strong quality and compliance focus.
• Valid NDIS Worker Screening Check.
• Current Working with Children Check or ability to obtain one.
• A current National Police Clearance (or willingness to obtain)

What We Offer

• A supportive and collaborative team environment
• Opportunities for professional growth and development
• Salary packaging benefits
• Exclusive discounts and perks through our BrightwaterPlus program

Apply Now

If you are ready to lead with purpose and help create meaningful moments for our residents, we would love to hear from you.

Submit your application, along with a cover letter, through Brightwater's online portal by COB 6th July 2026, however, shortlisting will begin immediately. Please note that Brightwater reserves the right to close the advert prior to this date.

For Further enquiries, please contact Dayana Anas, Recruitment Officer @ [email protected] or phone 0409 322 195 for a confidential chat.