About Brightwater

At Brightwater, our mission is pursuing the dignity of independence. We believe no one is beyond care and we value the potential that lives inside each person. Our values of Caring, Authentic, Progressive and Courageous guide how we work together and how we support our clients, staff and communities.

Brightwater welcomes people with the full diversity of life experiences, thoughts and beliefs. We foster a culture of inclusion, collaboration and innovation where our clients and staff can flourish. If you require any adjustments to participate in the recruitment process, we encourage you to let us know so we can support you.

The Opportunity

Brightwater is seeking an experienced and values-led General Manager Information Technology to lead the strategic direction, operational performance and continual improvement of our Information Technology function. Reporting to the Chief Information Officer, this senior leadership role will translate organisational and technology strategy into practical plans, service priorities and measurable outcomes that support reliable, secure and contemporary services across Brightwater.

In this role, you will lead the Service Delivery, Engineering and Technical Architecture functions, ensuring technology services are customer-focused, resilient, financially sustainable and aligned with the needs of our clients, staff and operations. You will work closely with senior leaders, business stakeholders, vendors and delivery teams to strengthen technology governance, service performance, workforce capability and operational readiness.

We are looking for a collaborative and commercially astute technology leader who can balance strategy with delivery, build trusted relationships, lead leaders, manage complex priorities and foster a culture of accountability, inclusion, innovation and continuous improvement.

Why Join Brightwater

• Drive services that empower individuals to live with greater independence, choice and wellbeing.
• Lead high-performing teams committed to person-centred care and exceptional outcomes.
• Influence organisational strategy, innovation and sustainable growth.
• Develop future leaders, strengthen capability and create lasting impact.
• Salary packaging up to $18,550 annually to reduce tax and boost take-home pay.
• Flexible work arrangements supporting work–life balance.
• BrightwaterPlus discounts at 370+ retailers, including health insurers.
• MyFitnessPassport access to gyms, studios and pools.
• 24/7 medical and mental health support for you and your family.
• Employee referral scheme, paid parental leave and return-to-work bonus.

What you’ll bring  

• Significant senior leadership experience across Information and Communications Technology, including service delivery, infrastructure, engineering, architecture or enterprise technology services.
• Demonstrated ability to translate strategy into operational plans, service improvements and measurable business outcomes.
• Strong stakeholder engagement, communication and influencing skills, with the ability to partner effectively with technical and non-technical audiences.
• Experience leading leaders, building team capability and creating a high-performance culture aligned to organisational values.
• Sound financial, commercial, vendor and risk management experience within a complex service environment.
• A relevant qualification in Information Technology, Computer Science, Information Systems, Business Information Systems or a related discipline; professional certifications such as ITIL, COBIT, TOGAF, PRINCE2 or MSP will be highly regarded.

Talk to us

If you are a values-led leader who builds strong teams, transforms services and improves outcomes, bring your vision and energy to Brightwater—and shape what is possible in disability services.

Click Apply and upload your resume and cover letter outlining your suitability. Review the attached job description or contact Samantha Graham, Talent Mobilisation via [email protected] for further information.

Brightwater promotes an Inclusive culture that values diversity, innovation and growth.

Brightwater. Thrive, Connect, Belong