Quality Improvement Officer

About Brightwater

Since 1901, Brightwater has supported people of all ages to live better. Care is at our core. We stand beside clients through change, bringing experience and understanding to the complexities of ageing and disability, including dementia, Huntington’s disease and acquired brain injury.

The Opportunity

As a recognised leader in aged care, disability and community services, we're looking for a passionate Quality Improvement Officer to help us continuously improve the quality and safety of the services we provide.

As a Quality Improvement Officer, you'll partner with operational, clinical and corporate teams to strengthen quality assurance, drive continuous improvement initiatives and support regulatory readiness across our aged care, disability and community services.

This is an excellent opportunity for an experienced quality, compliance, audit or clinical professional who enjoys solving problems, influencing positive change and supporting teams to achieve outstanding outcomes for customers.

This exciting role will see you:

• Conduct risk-based audits, reviews and quality assurance activities across Brightwater services.
• Analyse audit findings, incidents, complaints, feedback and quality indicators to identify trends and opportunities for improvement.
• Facilitate root cause analysis and structured problem-solving activities.
• Support accreditation, registration and regulatory readiness activities.
• Work collaboratively with operational and clinical teams to implement sustainable improvements.
• Prepare clear, evidence-based reports, recommendations and briefing papers.
• Contribute to the development of quality systems, frameworks, procedures and reporting tools.
• Monitor emerging risks and support proactive quality and compliance initiatives.
• Promote organisational learning and continuous improvement across services.

Why Join Brightwater

• Make a real impact in driving best practice quality initiatives and outcomes for our clients and residents.
• Join a collaborative and values-driven team.
• Grow your career alongside a leading WA care organisation.
• Salary packaging up to $18,550 annually to reduce tax and boost take-home pay.
• Flexible work arrangements supporting work–life balance.
• BrightwaterPlus discounts at 370+ retailers, including health insurers.
• MyFitnessPassport access to gyms, studios and pools.
• 24/7 medical and mental health support for you and your family.
• Employee referral scheme, paid parental leave and return-to-work bonus.

What you’ll bring  

• A relevant tertiary qualification in nursing, allied health, quality management, health, disability services, governance, risk, or a related discipline.
• Experience in quality assurance, continuous improvement, compliance, accreditation or auditing within aged care, disability, healthcare, community services or another highly regulated environment.
• Knowledge of aged care and/or disability legislation, including the Strengthened Aged Care Quality Standards and/or NDIS Practice Standards.
• Experience conducting audits and translating findings into practical improvement initiatives.
• Strong analytical, investigation and problem-solving skills.
• Excellent written and verbal communication skills, including report writing.
• The ability to build trusted relationships and influence outcomes across diverse stakeholder groups.
• Strong organisational skills with the ability to manage competing priorities.
• Proficiency with Microsoft 365 and quality, incident or audit management systems.
• A current NDIS Workers Screening Check
• Valid Police clearance less than 12 months old
• A current driver’s license as defined by the Department of Transport WA (DoTWA)

Talk to us

If you are professional looking to bring your skills and experience into a caring organization, bring your passion and energy to Brightwater—and shape what is possible in the delivery of best practice care.

Click Apply and upload your resume and cover letter outlining your suitability. Review the attached job description or contact Zach Ooi, on 0429088113 or [email protected] for a confidential discussion.

Brightwater promotes an Inclusive culture that values diversity, innovation and growth.

Brightwater. Thrive, Connect & Belong