Are you ready to make a lasting difference in people's lives?
If you’re passionate about improving the lives of older Australians and people with disabilities—and believe in care that’s respectful, empowering, and genuinely person-centred—this could be your perfect next role.
We’re looking for a Customer Experience Specialist who wants more than a job. Someone who wants to help shape a more compassionate and responsive future in aged care and disability services.

Your Impact

In this vital role, you'll be the champion of our clients' voices—ensuring every experience is filled with dignity, care, and respect. From their first interaction to ongoing support, your insights and actions will help transform how we serve and support individuals and families. You’ll work closely with our operations, quality, and leadership teams to ensure we’re not just meeting standards—but exceeding them.

What You’ll Be Doing

• Designing Better Journeys: Map the customer journey end-to-end to uncover challenges and opportunities to improve every step.
• Driving Positive Change: Lead service improvement initiatives that put clients first, ensuring compliance and quality every time.
• Championing Customer-Centric Systems: Influence policies and service processes that elevate care and satisfaction.
• Turning Insight into Impact: Use feedback, complaints, and metrics (NPS, satisfaction, etc.) to identify trends and create actionable improvement plans.

Brightwater can offer you:

• 5 days of additional leave
• The ability to salary package – meaning you can legitimately pay less tax and increase your take-home pay
• Our unique staff benefits program, including access to BrightwaterPlus which gives you discounts with over 370 retailers
• On-site café and free gym.

What You’ll Bring

• A deep sense of empathy and commitment to person-centred care.
• Experience in customer experience, service design, or quality improvement (ideally in aged care, disability, or health sectors).
• Strong analytical and communication skills.
• A drive to create real change, backed by data and collaboration.

If you are passionate about improving customer experiences and have a keen eye for service enhancement, we would love to hear from you! Apply now.

About Brightwater

With a track record that dates back to 1901, care is at our core.  We stand beside our clients during times of personal change, using experience and understanding to be the support they need. We’re ready for the complexities that come with ageing and disability, including dementia, Huntington’s disease, and acquired brain injury. If you are passionate about helping people pursue the dignity of independence and have a spirit that is caring, authentic, progressive, and courageous then please read the attached job description for more information on the role, including a full list of duties and selection criteria to address.

Applications should be submitted through Brightwater’s online portal by 6 June 2025 at 4PM, however, Brightwater reserves the right to close this advert before this date.

For confidential enquiries, please contact Madaline – Talent Acquisition Specialist on 0481 092 689.

At Brightwater, we welcome people with diverse life experiences, thoughts, and beliefs. We foster a culture of inclusion, collaboration, and innovation where our clients and staff can flourish.

Brightwater.