Customer Service Officer

Customer Experience | Fixed Term Part-time (50 hours per fortnight)

The Opportunity

Are you passionate about delivering exceptional customer service and making a real difference in people's lives?

Brightwater is seeking a compassionate and motivated Customer Service Officer to join our Customer Service Contact Centre team on a Fixed Term Part-time basis, working 50 hours per fortnight from Aug 2026 to Feb 2027. As the first point of contact for customers, families, referrers and community stakeholders, you'll play a vital role in creating positive experiences and helping people access the support they need.

About the Role

As a Customer Service Officer, you will manage enquiries across multiple channels including phone, email and web-based platforms. You'll provide professional, empathetic support while guiding customers through their enquiry journey and connecting them with the most appropriate Brightwater services.

This is a fast-paced role where your communication skills, attention to detail and commitment to service excellence will shine.

Brightwater can offer you:

• A lucrative base salary plus super and the ability to salary package up to $18,550 annually, meaning you can legitimately pay less tax and increase your take-home pay
• Our unique staff benefits program, including access to BrightwaterPlus which gives you discounts with over 370 retailers and heavily discounted gym membership with access to 65 facilities across Perth
• State of the art working space with an onsite café, free parking and staff gym!

Your key responsibilities will include:

• Responding to customer enquiries via telephone, email and online channels
• Providing accurate, timely and compassionate information about Brightwater services
• Assessing enquiries and coordinating referrals to the appropriate Engagement Coordinator
• Maintaining accurate customer records across multiple systems
• Handling concerns and objections professionally and effectively
• Supporting a high-performing contact centre environment focused on customer outcomes
• Collaborating with internal teams to ensure seamless customer experiences
• Contributing to continuous improvement initiatives within the team
• Providing reception coverage as required

About You

To succeed in this role, you'll have:

• Exceptional customer service and communication skills
• Previous experience in a contact centre, customer service, sales support or similar environment
• A professional, empathetic and solutions-focused approach
• Strong data entry and administrative skills with excellent attention to detail
• The ability to manage competing priorities in a high-volume environment
• Intermediate to advanced Microsoft Office skills
• Confidence using multiple technology platforms and databases
• Strong organisational and problem-solving abilities
• A genuine interest in aged care, disability services, community care or the health sector

Experience within aged care, disability services or healthcare will be highly regarded but is not essential.

You will also need:

• A satisfactory National Police Clearance obtained in the last 12 months
• A current NDIS Workers Screening Check or willingness to obtain
• A valid driver’s licence as defined by the Department of Trasport WA (DoTWA)

About Brightwater:

With a track record that dates back to 1901, care is at our core. We stand beside our clients during times of personal change, using experience and understanding to be the support they need. We are ready for the complexities that come with ageing and disability, including dementia, Huntington’s disease and acquired brain injury.

If you are passionate about working at a place where people are guided to create new opportunities for themselves, where people who thought they’d no longer be able to grow, are growing in new and different ways, and where people are enjoying life, making decisions and building new relationships – a place where people can pursue the dignity of independence, then submit your application, along with a cover letter, through Brightwater's online portal by COB 22 August 2026. Shortlisting will begin immediately. Please note that Brightwater reserves the right to close the advert prior to this date.

Please read the attached job description for more information on the role, including a full list of duties and selection criteria.

For Further enquiries, please contact Zach Ooi @ 0429088113 or email [email protected]  for a confidential chat.

Brightwater. Thrive, Connect & Belong