Lead with Purpose. Make a Real Impact.

Brightwater has been delivering exception care for over 120 years. As one of the country’s largest care providers, we are experts in our field, with the resources to innovate, adapt and empower our clients and staff.

We are guided by the Brightwater Spirit - caring, authentic, progressive and courageous. If that sounds like you, we would love to hear from you.

The Position:

We are seeking a highly experienced leader for our Residential Aged Care (RAC) services across our ten residential care sites and transitional care sites in the Perth metropolitan area.

The Operations Manager leads a portfolio of Service Managers and their sites to ensure quality care services, uphold client and staff wellbeing, and optimize business performance through the Aged Care Funding Instrument AN-ACC.

This is a permanent full-time leadership role, Monday to Friday, with some flexibility required.

The Responsibilities:

The Operations Manager role at Brightwater is a dynamic leadership position with a strong focus on strategic planning, team development, financial performance, and quality care. Some of the key responsibilities include:

• Leading and managing the Residential Aged Care (RAC) team, ensuring Service Managers are engaged and aligned with Brightwater’s Strategic Plan.
• Empowering Service Managers through mentoring, performance reviews, and skill development.
• Fostering a respectful, person-centred, and customer-focused culture, ensuring client and family interactions are handled with care.
• Ensuring accreditation and regulatory compliance, maintaining high standards across RAC services.
• Optimizing financial performance, working with the Finance team to ensure compliance with funding streams like AN-ACC.
• Driving strategic and operational planning, acting as a change agent to implement and embed improvements.

 Skills and Experience:

The Operations Manager position requires a strong mix of leadership, strategic planning, financial management, and aged care expertise. To be successful in this role you will have:

• A tertiary qualification in a Health or Community Service, or substantial leadership experience in the sector.
• A deep understanding of Aged Care Quality Standards and federal and state reforms.
• Excellent communication skills, the ability to collaborate with stakeholders, and a proactive approach to quality management and continuous improvement.
• Strong problem-solving, negotiation, and customer focus skills.
• Experience managing a residential aged care site.
• Proficiency in Microsoft applications, a Western Australian ‘C’ Class Driver’s. Licence, and a satisfactory National Police Certificate obtained within the last 12 months.
• An AHPRA registration (desirable but not essential).

What Brightwater offers:

• Not for profit tax saving and benefits where you have the ability to salary package – meaning you can legitimately pay less tax and increase your take-home pay.
• The Operations Manager role offers the option of a fully maintained vehicle or the ability to utilise a vehicle allowance.
• Our unique staff benefits program, including access to BrightwaterPlus which gives you discounts with over 370 retailers.

About Brightwater:

With a track record that dates back to 1901, care is at our core. We stand beside our clients during times of personal change, using experience and understanding to be the support they need. We are ready for the complexities that come with ageing and disability, including dementia, Huntington’s disease, and acquired brain injury.

If you are passionate about helping people pursue the dignity of independence and have a spirit that is caring, authentic, progressive, and courageous then please read the attached job description for more information on the role, including a full list of duties and selection criteria to address.

Applications should be submitted through Brightwater’s online portal Brightwater reserves the right to close this advert before this date Wednesday 28 May 2025.

For confidential enquiries, please call Zorica Tamehana 0417 520 285 Talent Acquisition Specialist or email [email protected]

At Brightwater, we welcome people with diverse life experiences, thoughts, and beliefs. We foster a culture of inclusion, collaboration, and innovation where our clients and staff can flourish. 

Brightwater. We see what others don’t.