About Brightwater:

With over 120 years of exceptional care delivery, Brightwater is one of Australia’s largest and most respected care providers. We are leaders in our field, driven by innovation, adaptability, and a commitment to empowering both our clients and staff. Our values—caring, authentic, progressive, and courageous—are embodied in the Brightwater Spirit, guiding everything we do.

The Opportunity:

Brightwater is seeking a dedicated and experienced Service Manager to lead the team at Brightwater Birralee, located in Innaloo. This facility supports 30 permanent residents and 30 transitional care clients, offering high-quality services tailored to individuals with advanced dementia and complex care needs.

Key Responsibilities:

• Oversee the delivery of clinical care aligned with Brightwater’s standards.
• Ensure full compliance with the Transitional Care Program requirements.
• Manage financial operations and ensure budget compliance.
• Lead recruitment and staff development initiatives.
• Ensure full compliance with the Aged Care Quality Standards.
• Foster a culture of excellence and compassion within a diverse team.

About the Role:

• Permanent full-time position
• Core business hours: Monday to Friday, with some flexibility
• Lead a large, multidisciplinary team to deliver person-centered care
• Drive continuous improvement in line with Brightwater’s mission

To be successful in this role, you will have:

• Experience as a Service Manager, qualified and suitably registered with the Australian Health Practitioner Regulation Agency (AHPRA) (desirable).
• Strong commitment to providing safe, high-quality care using a client-centred approach.
• Sound understanding of accreditation in aged care or health and the federal and state aged care reforms, and a proactive approach to quality improvement.
• Demonstrated experience in the operational management of physical, human and financial resources, including budgeting, recruitment, performance management, training and development, with knowledge of safety and health legislation and employment legislation.

If this sounds like the right role for you, Brightwater offers:

· Not for profit tax saving and benefits where you have the ability to salary package up to $18,500 pa – meaning you can legitimately pay less tax and increase your take-home pay.

· Private health benefits and discounts.

· Extensive learning and development opportunities.

· Our unique staff benefits program, including access to BrightwaterPlus which gives you discounts with over 370 retailers.

About Brightwater:

With a track record that dates back to 1901, care is at our core. We stand beside our clients during times of personal change, using experience and understanding to be the support they need. We’re ready for the complexities that come with ageing and disability, including dementia, Huntington’s disease, and acquired brain injury.

Applications should be submitted through Brightwater’s online portal. Shortlisting will start immediately.

For confidential enquiries, please call Zorica, Talent Acquisition Specialist on 0417 520 285.

Brightwater. We see what others don’t.