About the Role:

We have an exciting opportunity for an Engagement Coordinator/Client Admissions Coordinator to join our Disability Services team on a full-time basis. Using your clinical knowledge to successfully identify, acquire and onboard new clients across Brightwater’s disability services.

The engagement coordinator/admissions coordinator proactively and professionally engages with referrers, clients and other key stakeholders, e.g. families, guardians, service coordinators, Department of Health, hospitals and other government/governing agencies to:

• ensure a business development/ case management approach in conjunction with Brightwaters policies and processes;
• provide best-practice and consistent client experience across the entire on-boarding process; and
• work collaboratively with internal and external stakeholders

You will be based in Brightwater Central in Inglewood but will also work across the two larger disability sites (Marangaroo and East Victoria Park) as required.  Travel will be required to assess potential clients in either hospital, disability accommodation or in their own home.

If this sounds like the right role for you, Brightwater offers:

• A fully maintained tool of the trade motor vehicle
• Personal laptop, mobile phone and home office equipment
• The ability to salary package – meaning you can legitimately pay less tax and increase your take-home pay
• Our unique staff benefits program which gives you discounts with over 370 retailers

To be successful in this role you will have:

• Relevant tertiary qualification in Occupational Therapy, Physiotherapy, Speech Pathology, Social Work or Nursing with a current AHPRA registration or AASW membership, or relevant health sector experience.
• Exceptional interpersonal skills, a client-centered approach, and the ability to effectively promote Brightwater services and develop effective relationships with internal and external stakeholders.
• Suitable health industry case management experience. This includes ability and knowledge in assessing clients' clinical and support requirements in facilitating appropriate support along with managing new and existing clients.
• In-depth knowledge of National Disability Insurance Scheme Operational Guidelines including access requirements.
• Well-developed verbal and written communication skills, including the ability to prepare reports and maintain accurate client related documentation and effectively undertake conversations of a sensitive nature with stakeholders.
• Exceptional organisational skills including the ability to organise and prioritise tasks, work autonomously and remotely, work well under pressure and meet deadlines.
• Sound understanding of the disability services, community care support sectors and the health industry, including current knowledge of funding and changes impacting all sectors.
• Strong computer proficiency across the Microsoft suite of applications and relevant client management software platforms.
• Working knowledge of Occupational Safety and Health legislation, and Disability Services Standards (2013) (desirable).

You will also possess:

• Current Western Australian driver’s license.
• Current Working with Children’s Check or ability to obtain one.
• Satisfactory National Police Certificate (obtained within the last 12 months).
• All NDIS provider requirements, including but not limited to NDIS worker Screening and worked training modules.

About Brightwater

If you are passionate about helping people pursue the dignity of independence and have a spirit that is caring, authentic, progressive, and courageous then please read the attached job description for more information on the role, including a full list of duties and selection criteria to address.

Applications should be submitted through Brightwater’s online portal by 13 December 2024 at 4 PM; however, shortlisting will begin immediately and Brightwater reserves the right to close this advert before this date.

For confidential enquiries, please phone Lisette in Recruitment– 0472 878 151 or email [email protected]

At Brightwater, we welcome people with diverse life experiences, thoughts, and beliefs. We foster a culture of inclusion, collaboration, and innovation where our clients and staff can flourish. 

Brightwater. We see what others don’t.