We are seeking a Hotel Services Team Lead to join The Oaks in Waikiki residential aged care site.

Whilst working in this rewarding role you will work collaboratively with the Service Manager and site-based teams, including the Hospitality Services Officer, to deliver high-quality hospitality services across cleaning, laundry, and food services. This role ensures a safe, clean, and home-like environment and the delivery of nutritious meals that meet client needs, aligned with Brightwater standards and compliance requirements.

This is a permanent part-time role and the successful candidate will work 46 hours per fortnight. The hours of work are Tuesday, Wednesday and Friday 7.30am-1.30pm and Thursday 1pm-6pm. To be considered for this role you must be available to work these hours each week.

Responsibilities include:

• Ensure a clean, sanitary, well-maintained, and home-like environment by performing and supporting daily cleaning and laundry tasks
• Work in collaboration with the Hospitality Support Officer and site-based teams
• Oversee and support the provision of high-quality, safe, and nutritious meals and refreshments to residents, ensuring compliance with Brightwater’s Food Safety Plan, HACCP principles, and dietary guidelines
• Monitor and assess the quality of meals, cleaning, and laundry services provided on site, ensuring accuracy and timeliness
• Complete and review audit documentation and compliance records including FoodSafe logs, and provide feedback to key stakeholders
• Order and maintain cleaning and kitchen stock
• Coach and mentor Hotel Services staff, assisting with onboarding, induction, and ongoing training
• Attend client and representative meetings, acting as a key Hotel Services representative
• Hospitality coordination of site-based special events
• Collaboration with Catering team and management; ensuring timely delivery of orders, quality checks and feedback given as required
  
  

To be suitable for this role, you must possess:

• Current Food Safety Supervisors Certificate (or willing to obtain one if selected)
• Previous experience in a similar role, preferably in a related setting
• Leadership skills and the ability to coach others and provide constructive feedback
• Knowledge of cooking and food preparation. This should include an understanding of safe meal preparation and serving presentation
• Knowledge in food allergen management, texture modified diets and IDDSI
• Knowledge and experience in cleaning and/or laundry services - desirable
• Excellent communication and interpersonal skills and the ability to communicate with people from diverse backgrounds and experiences, including those with dementia and/or high support needs
• Demonstrated ability to prioritise workload, work effectively under pressure, problem solve and use resources effectively, safely and efficiently
• A satisfactory National Police Clearance that is less than one year old
• A satisfactory NDIS Worker Screening Check

Brightwater can offer you: 

• The ability to salary package 
• Our unique staff benefits program, including access to BrightwaterPlus which gives you discounts with over 370 retailers
• Extensive learning and development opportunities

If you share a spirit that is caring, authentic, progressive and courageous then please read the attached job description for more information on the role, including a full list of duties.

Please apply online and submit your CV. All applications must be submitted through our online portal.

Shortlisting will begin immediately, and Brightwater reserves the right to close this advert once the position is filled.

For any questions not addressed above please contact Recruitment Officer Peta via email - [email protected]

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