Brightwater is a leading aged care and disability services organisation committed to delivering high‑quality, person‑centred care. We’re looking for a proactive and detail‑focused Quality, Information and Privacy Coordinator to join our Quality Team and support our mission of ensuring safety, transparency and continuous improvement across the organisation.

About the Role

This position plays a key role in supporting Brightwater’s Quality Management Framework, processes and systems to ensure a robust and compliant quality service, with a strong emphasis on information management and privacy.

As Brightwater’s delegated Privacy Officer, you will coordinate and maintain all organisation-wide information management functions—including handling information releases—and provide effective, timely support to internal stakeholders. You’ll also support the wider Quality Team by ensuring our systems, documentation and reporting mechanisms operate efficiently and align with Brightwater’s standards and regulatory requirements.

Key Responsibilities

You will maintain and enhance the usability and functionality of Brightwater’s document management and SharePoint systems, including providing user support, training and continuous improvement. As the delegated Privacy Officer, you will coordinate all information releases and ensure compliance with the Privacy Act and other statutory requirements. You will manage Brightwater’s access to external portals such as My Aged Care, NDIS, Centrelink/Medicare and My Health Record, ensuring appropriate use, permissions and governance.

Working closely with the General Manager Safety, Quality and Policy, you will support the development of meaningful reporting tools using platforms such as Power BI, Excel and SQL. You will prepare internal and external reports, contribute to audits, assessments and accreditation processes, assist in maintaining Brightwater’s Quality Management System, and coordinate organisation-wide document governance.

About You

You have proven experience with document management and quality management systems, paired with strong data management, reporting and analytical skills. Highly proficient in Microsoft Office—especially Excel—you bring excellent attention to detail and the ability to present complex information clearly. Experience with Power BI is highly desirable.

You’re an effective communicator who can work with diverse stakeholders, manage competing priorities and deliver results in fast‑paced environments. Your collaborative, optimistic and solutions-focused mindset enables you to work well within a dynamic team. You also bring sound knowledge of privacy legislation, particularly the Australian Privacy Principles and the Privacy Act 1988 (Cth), along with a strong commitment to maintaining confidentiality. Understanding of aged care, NDIS or safety and health legislation is an advantage. A current WA C‑Class driver’s licence and a National Police Certificate (within 12 months) are required.

About Brightwater:

With a track record that dates back to 1901, care is at our core.  We stand beside our clients during times of personal change, using experience and understanding to be the support they need. We’re ready for the complexities that come with ageing and disability, including dementia, Huntington’s disease and acquired brain injury.

If you are passionate about working at a place where people are guided to create new opportunities for themselves, where people who thought they’d no longer be able to grow, are growing in new and different ways, and where people are enjoy life, making decisions and building new relationships – a place where people can pursue the dignity of independence, then submit your application, along with a cover letter, through Brightwater's online portal by COB 2 April 2026, however, shortlisting will begin immediately. Please note that Brightwater reserves the right to close the advert prior to this date.

Please read the attached job description for more information on the role, including a full list of duties and selection criteria.

For Further enquiries, please contact Leanne Dicembre, Recruitment Lead @ [email protected] or phone 0481 390 646 for a confidential chat.

Brightwater. Thrive, Connect & Belong