Due to continued growth within our organization, Brightwater is seeking a person centred Engagement Coordinator to proactively and professionally engage with clients, referrers and families to provide and ensure a consistent client experience.

Ker responsibilities:

• Seeking out and acting upon growth opportunities to present, promote and sell Brightwater services and generate business growth within the HELF (Higher Everyday Living) program.
• Adopting case management approaches to provide professional and detailed engagement.
•  Performing comprehensive client assessments and consolidating all relevant factors including level of support and predicted funding to properly qualify clients to services.
• Ensuring proactive communication of all Brightwater service offerings to external stakeholders, including hospital staff, family members and other decision makers.
• Identifying cross selling opportunities and maintaining strong follow up channels.
• Planning and coordinating site tours, open days and contributing actively towards other promotional business activities.  

If this sounds like you, Brightwater offers flexible work arrangements in a modern central office located in Inglewood with lush, manicured gardens, onsite parking, your very own gourmet café onsite and Staff Gym. We also offer competitive salaries, plus the ability salary package up to $18,550 annually, meaning you can legitimately pay less tax and increase your take-home pay by approximately $10,000 each year. On top of that, our unique staff benefits program, gives you access to over 370 retailers discounts.

To be successful in this role, you will have:

• Qualified and suitably registered with the Australian Health Practitioner Regulation Agency (AHPRA) as a Registered Nurse.
• Advanced assessment experience with assessing customer requirements both clinically and logistically (allocating and organizing support plans)
• Suitable health industry case management experience
• Exceptional customer service and selling skills.
• Strong verbal, written and communication skills with demonstrated experience building and maintaining strong relationships with stakeholders.
• Sound knowledge and understanding of the aged care, community care and health support sectors with a drive towards continuous learning and keeping up to fate with funding changes and industry impacts.
• Experience in managing resources and services within a designated budget and timeframe.

You will also need:

• Satisfactory National Police Certificate obtained within the last 12 months
• A valid “C” Class drivers license as defined by the Department of Transport WA (DoT)

About Brightwater

With a track record that dates back to 1901, care is at our core.  We stand beside our clients during times of personal change, using experience and understanding to be the support they need. We’re ready for the complexities that come with ageing and disability, including dementia, Huntington’s disease, and acquired brain injury.

If you are passionate about helping people pursue the dignity of independence and have a spirit that is caring, authentic, progressive, and courageous, then please read the attached job description for more information on the role, including the selection criteria to address in your cover letter.

Applications should be submitted through Brightwater’s online portal by COB 17 January 2026 however, Brightwater reserves the right to close this advert before this date.

For confidential enquiries, please phone Zach Talent Acquisition Specialist on 0429 088 113 or email [email protected]

At Brightwater, we welcome people with diverse life experiences, thoughts, and beliefs. We foster a culture of inclusion, collaboration, and innovation where our clients and staff can flourish. 

Brightwater. Thrive, Connect, Belong