We are seeking an experienced Hotel Services Team Lead to join our dedicated Transitional Care team at Brightwater Kingsley.  

Brightwater Kingsley has 41 transition care beds and is a warm and welcoming home providing a place for people to stay temporarily before transitional back home or finding more suitable accommodation.

Whilst working in this rewarding role you will work collaboratively with the Service Manager and site-based teams, including the Hospitality Services Officer, to deliver high-quality hospitality services across cleaning, laundry, and food services. This role ensures a safe, clean, and home-like environment and the delivery of nutritious meals that meet client needs, aligned with Brightwater standards and compliance requirements.

This is a permanent part-time role; the successful candidate will work 46 hours per fortnight. The hours and days of work are:

• 7.30am-13.30pm -Monday, Thursday and Friday
• 12.30pm-17.30pm - Tuesday.

To be considered for this role you must be available to work these hours each week.

Responsibilities include:

• Ensure a clean, sanitary, well-maintained, and home-like environment by performing and supporting daily cleaning and laundry tasks
• Work in collaboration with the (HSO) Hospitality Support Officer and site-based teams
• Oversee and support the provision of high-quality, safe, and nutritious meals and refreshments to residents, ensuring compliance with Brightwater’s Food Safety Plan, HACCP principles, and dietary guidelines
• Monitor and assess the quality of meals, cleaning, and laundry services provided on site, ensuring accuracy and timeliness
• Complete and review audit documentation and compliance records including FoodSafe logs, and provide feedback to the Hotel Services staff, the Service Manager and the Hospitality Service Officer Ordering, maintaining cleanliness and kitchen stock
• Coach and mentor Hotel Services staff, assisting with onboarding, induction, and ongoing training in collaboration with the Hospitality Support Officer to build a skilled and confident workforce
• Attend client and representative meetings, acting as a key Hotel Services representative to ensure client needs and feedback are heard and actioned
• Hospitality coordination of site-based special events, collaborating closely with key stakeholders
• Liaise with Brightwater’s Catering team and management (Malaga catering), to ensure timely delivery of foods, receival's of quality checks and provide feedback.

To be suitable for this pivotal role, you must possess:

• Current Food Safety Supervisors Certificate (or willing to obtain one if selected)
• Previous experience in a similar role, preferably in a related setting
• Leadership skills and the ability to coach others and provide constructive feedback
• Knowledge of cooking and food preparation. This should include an understanding of safe meal preparation and serving presentation

• Knowledge of International Dysphagia Diet Standardisation Initiative (IDDSI) levels

• Knowledge and experience in cleaning and/or laundry services – desirable, but not essential.
• Excellent communication and interpersonal skills and the ability to communicate with people from diverse backgrounds and experiences, including those with dementia and/or high support needs
• Demonstrated ability to prioritise workload, work effectively under pressure, problem solve and use resources effectively, safely and efficiently
• A satisfactory National Police Clearance that is less than one year old
• A satisfactory NDIS Worker Screening Check

Brightwater can offer you: 

• The ability to salary package 
• Our unique staff benefits program, including access to BrightwaterPlus which gives you discounts with over 370 retailers
• Extensive learning and development opportunities

If you share a spirit that is caring, authentic, progressive and courageous then please read the attached job description for more information on the role, including a full list of duties.

Please apply online and submit your CV. All applications must be submitted through our online portal.
Shortlisting will begin immediately, and Brightwater reserves the right to close this advert once the position is filled.

Brightwater. Thrive, Connect, Belong.