Pool and Reporting Coordinator

Operations | Centralised Workforce Optimisation | Permanent full-time

About the Role

We are seeking a Pool and Reporting Coordinator to provide administrative and operational support to the Residential Aged Care (RAC) Staff Relief Pool. Working within a shared management structure, you will collaborate closely with Rostering Officers, Service Managers and operational leaders to support efficient staffing outcomes and continuity of care.

A key component of this role is workforce reporting and analysis. You will prepare, maintain and analyse workforce data and reports that inform operational planning and evidence-based decision-making across the business.

Key Responsibilities

In this role, you will:

• Provide day-to-day administrative and coordination support for the RAC Staff Relief Pool
• Work closely with Rostering Officers and Service Managers to ensure effective deployment of pool staff
• Maintain accurate workforce data across rostering and payroll systems (availability, classifications, competencies and employment status)
• Prepare regular and ad hoc workforce reports (e.g. pool utilisation, vacancy coverage, overtime, agency usage and leave trends)
• Analyse workforce and rostering data to identify trends, risks and opportunities for improvement
• Ensure accuracy, consistency and integrity of workforce data, investigating and resolving discrepancies
• Support workforce planning by providing timely data insights to anticipate staffing needs
• Assist with effective use of rostering and reporting systems, including basic troubleshooting and user support
• Act as a key point of contact for staff relief pool and workforce reporting queries
• Contribute to continuous improvement of relief pool processes, reporting templates and data practices

About You

To be successful in this role, you will bring:

• Experience in an administrative, coordination or workforce support role, ideally within aged care, health, disability or a regulated service environment
• Sound understanding of workforce rostering principles and staff relief pool coordination
• Proven experience preparing, maintaining and analysing workforce or operational reports
• Strong capability in workforce, rostering or HR systems, with advanced Excel and Microsoft Office skills
• High attention to detail and a strong commitment to data accuracy and integrity
• Well-developed communication skills and the ability to work collaboratively in a shared management environment
• Strong organisational skills with the ability to manage competing priorities in a fast-paced operational setting
• A solutions-focused mindset with the ability to identify issues and contribute to process improvements
• Discretion and professionalism when handling sensitive workforce information
• Alignment with Brightwater’s values and commitment to quality aged care and disability services

• Current C Class Driver’s Licence
• Current National Police Certificate (issued within the last 12 months)

About Brightwater:

With a track record that dates back to 1901, care is at our core.  We stand beside our clients during times of personal change, using experience and understanding to be the support they need. We’re ready for the complexities that come with ageing and disability, including dementia, Huntington’s disease and acquired brain injury.

If you are passionate about working at a place where people are guided to create new opportunities for themselves, where people who thought they’d no longer be able to grow, are growing in new and different ways, and where people are enjoy life, making decisions and building new relationships – a place where people can pursue the dignity of independence, then submit your application, along with a cover letter, through Brightwater's online portal by COB 27 May 2026, however, shortlisting will begin immediately. Please note that Brightwater reserves the right to close the advert prior to this date.

Please read the attached job description for more information on the role, including a full list of duties and selection criteria.

For Further enquiries, please contact Zach Ooi, Talent Acquisition Specialist @ [email protected] or phone 0429 088 113 for a confidential chat.

Brightwater. Thrive, Connect & Belong