Workforce Scheduling Manager

Operations | Centralised Workforce Optimisation | Permanent full-time

About the Role

We are seeking an experienced Workforce Scheduling Manager to lead our Centralised Scheduling Service across Brightwater at Home (BAH) and Disability Services.

This role is responsible for managing a team of schedulers and scheduling team leads to ensure the delivery of efficient, accurate and client‑focused workforce rosters that support high‑quality, safe care. Working closely with operational leaders, HR Systems and IT, you will optimise scheduling processes, systems and workforce data to meet service demands and business expectations.

Brightwater can offer you:

• A lucrative base salary plus super and the ability to salary package up to $18,550 annually, meaning you can legitimately pay less tax and increase your take-home pay
• Our unique staff benefits program, including access to BrightwaterPlus which gives you discounts with over 370 retailers and heavily discounted gym membership with access to 65 facilities across Perth
• State of the art working space with an onsite café, free parking and staff gym!
• Hybrid working options, promoting a healthy work life balance. 

Key Responsibilities

• Lead, supervise and support a centralised team of Schedulers and Scheduling Team Leads
• Oversee workforce rostering and scheduling to ensure efficient deployment of staff across services
• Maintain accurate employee and client schedules to support payroll, leave management and service continuity
• Partner with operational leaders to understand workforce needs and provide utilisation and planning insights
• Contribute to continuous improvement by developing and embedding scheduling processes, tools and procedures
• Support budgeting, reporting and workforce planning through accurate system configuration and data management
• Recruit, train, mentor and performance manage scheduling team members
• Identify scheduling trends, risks and improvement opportunities, implementing timely solutions
• Act as a key escalation point for roster, payroll or workforce coverage queries

About You

You are a confident people leader with strong analytical capability and a collaborative, solution‑focused approach. You are comfortable working in a fast‑paced environment and enjoy improving systems and processes.

You will bring:

• Demonstrated experience in workforce scheduling and rostering (AlayaCare experience desirable)
• Strong attention to detail with excellent data accuracy and problem‑solving skills
• Sound understanding of industrial instruments and employment agreements (desirable)
• Advanced computer skills, including MS Outlook, Word and Excel
• Excellent communication and stakeholder engagement skills
• Ability to prioritise competing demands and meet deadlines
• Working knowledge of HR principles such as recruitment, training and performance management (desirable)
• Experience in home care, disability or aged care environments (desirable)

• Current C Class Driver’s Licence
• National Police Certificate (within the last 12 months or willingness to obtain)

About Brightwater:

With a track record that dates back to 1901, care is at our core.  We stand beside our clients during times of personal change, using experience and understanding to be the support they need. We’re ready for the complexities that come with ageing and disability, including dementia, Huntington’s disease and acquired brain injury.

If you are passionate about working at a place where people are guided to create new opportunities for themselves, where people who thought they’d no longer be able to grow, are growing in new and different ways, and where people are enjoy life, making decisions and building new relationships – a place where people can pursue the dignity of independence, then submit your application, along with a cover letter, through Brightwater's online portal by COB 27 May 2026, however, shortlisting will begin immediately. Please note that Brightwater reserves the right to close the advert prior to this date.

Please read the attached job description for more information on the role, including a full list of duties and selection criteria.

For Further enquiries, please contact Zach Ooi, Talent Acquisition Specialist @ [email protected] or phone 0429 088 113 for a confidential chat.

Brightwater. Thrive, Connect & Belong